MOQ, Lead Time and Sample Policy

Minimum order quantity

ProductMOQNote
Standard products (all ranges)1 pcThe minimum applies per order, not per model.
Custom housing colour1 pcSame minimum — a colour change is not a volume commitment.
Track, connectors, drivers1 pcUsually ordered together with fixtures as one kit.

One cabinet, one vitrine, one showroom refurbishment — all normal order sizes. We would rather ship one fixture that fits than quote a container you cannot use.

Sample lead time and sample policy

ItemStandard productCustom housing colour
Sample lead timeabout 3 daysabout 1 week
Sample costnormally chargednormally charged
Freightpaid by the buyerpaid by the buyer
Free samplessmall quantities on requeston request

Samples are charged as a rule — a fixture that has been handled, packed and shipped is not a catalogue page. For small quantities we can supply them free of charge; ask when you send the model list, and the quotation will show the sample cost separately from the production price.

Production lead time

OrderStandard productCustom housing colour
200 pcsabout 1 week2–3 weeks
Larger volumesquoted per orderquoted per order

The difference between the two columns is colour, not quantity: a custom housing colour means a separate finishing run, which is why it takes two to three times as long at the same volume. If your opening date is fixed, tell us that date in the first email — scheduling is easier to arrange at the quotation stage than after the order is placed.

Certification

ItemStatus
CEYes
Other destination-specific marksTell us the destination country — we will confirm what the build can and cannot carry before you order

We do not claim marks we have not obtained. If your project requires a specific approval for the destination market, raise it in the first email so the bill of materials is priced correctly rather than discovered at inspection.

Why we ask you to test the sample in the actual case

Showcase lighting is decided by glass, not by a spec sheet. The same 3 W fixture at the same beam angle will look different through 6 mm low-iron glass, laminated glass, or an old acrylic panel — the reflection moves, and the object either separates from the background or sinks into it. A sample that looks right on a desk can wash out inside the case.

So the useful test is: mount the sample in the cabinet you are actually lighting, at the real mounting height, with the real object inside, and look at it from the customer's side of the glass. That is a ten-minute test that prevents a 200 pc return.

How a sample order runs

  1. Send the case and the model list. Internal dimensions, mounting height, what is displayed, destination country. Photos help more than drawings.
  2. Quotation with the terms filled in. Fixture, wattage, beam, CCT, sample cost, production lead time — on one page, for that exact configuration.
  3. Sample ships, you test it in the case. About 3 days for standard product, about 1 week for a custom housing colour, plus transit.
  4. Production starts on your written approval. About 1 week for 200 pcs standard, 2–3 weeks with a custom colour.

Questions about ordering terms

Is there a minimum per model, or per order? Per order. You can combine different models in one order and still stay at the 1 pc minimum.
Can I get a sample before paying? Samples are normally charged, with small quantities available free on request. Freight is paid by the buyer.
Why is a custom colour slower? It needs a separate finishing run. Sample about 1 week, 200 pcs in 2–3 weeks.
What if I need more than 200 pcs? Larger volumes are quoted per order, with the schedule confirmed in the quotation.
Is the product CE marked? Yes. For other destination-specific approvals, tell us the country and we will confirm before you order.
Can the terms on this page change? These are our standard terms. A specific project may be quoted differently, and the quotation always overrides this page.

Next step: send the case photo, the model list and the destination country through the form below, or use the contact page. Manufacturing scope and customisation options are described on the manufacturer page.

Request a quote or a sample

MOQ 1 pc · samples in about 3 days · CE · OEM/ODM available. Tell us the cabinet type and quantity and we will quote the right configuration — not a catalogue price.

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